As an IT support provider for almost 30 years, we understand what a client demands from us in terms of proactive assistance.
This is why we have introduced our own unique Web Portal, this is provided exclusively for our Gold and Silver Infrastructure Support clients.
A client Web support pack would be provided to demonstrate how to use the Web portal with ease once a contract is set up.
Infrastructure Support clients.
What's in it for Me?
- 24x7 access when you need to log a call quickly, and we will respond during our normal business hours of Monday-Friday 9:00am - 5:30pm
- Regular visibility of all your support calls logged with TIS
- The ability to easily identify areas of the business that need attention
- Monitor the volume and nature of support calls
- An indication for future training needs for user/s who may be logging the same call on a few occasions
- Identify and budget for requirements of replacing or upgrading your IT equipment easily
Please contact our Infrastructure Team using our Contacts Us page for more details and a customised quote for Support if required.
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Gold Max Support |
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Premium support for all your IT equipment, with 24x7 web support, remote, telephone, offsite and onsite support costs included.
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Silver Max Support |
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Managed service for all your IT equipment, with 24x7 web support, remote, telephone & offsite support. With reduced onsite support costs.
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Bronze Support |
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Entry level telephone and remote support of your network .
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Gold Support |
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Premium support for critical IT equipment, with 24x7 web support, remote, telephone, offsite and onsite support costs included.
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Silver Support |
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Managed service for critical IT equipment, with 24x7 web support, remote, telephone & offsite support. With reduced onsite support costs.
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Bespoke Support |
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Please advise us what support service you would like and we will do our best to define a service just for your needs.
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