Gold Max Support
This is our premium-level managed proactive support package for servers, workstations, laptops, printers and networking components.
Providing our most comprehensive service options and best response times to support and managed your entire network. Payable annually
in advance service levels for the contract will be agreed and documented on the contract with appropriate terms and conditions.
See Support Level Matrix
Gold Support
This is our premium-level managed proactive support package for servers and primary networking components. Providing comprehensive
service options and response times to support the most business critical areas of your network. Payable annually in advance service
levels for the contract will be agreed and documented on the contract with appropriate terms and conditions.
See Support Level Matrix
Silver Max Support
This is our mid-level managed support package for servers, workstations, laptops, printers and networking components. Providing
support service options with extended response times to support and managed your entire network. Payable annually in advance service
levels for the contract will be agreed and documented on the contract with appropriate terms and conditions.
See Support Level Matrix
Silver Support
This is our mid-level managed support package for servers and primary networking components. Providing support service options
with extended response times to support and manage the most business critical areas of your network. Payable annually in advance service
levels for the contract will be agreed and documented on the contract with appropriate terms and conditions.
See Support Level Matrix
Bronze Support
This entry-level support package is designed for companies who might have their own IT skills or resources on-site, but still require the peace of mind that they can all upon Turnkey’s expertise to resolve more complex issues with their network.
Should on site assistance be required then Turnkey’s normal support technician’s hourly rate with disbursements at cost would be applicable.
See Support Level Matrix
Bespoke Support
Should your business require support that does not fall into the above categories please contact our Infrastructure Team using our Contacts Us page.
See Support Level Matrix
