| Support Category | Gold | Silver | Bronze |
| Backup & Recovery Services |
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| Backup Monitoring |
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| Broadband monitoring / management |
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| Dedicated Voice Support Number |
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| Defined SLA |
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| E-mail / Web Monitoring (Cost Option) |
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| Exclusive 24 x 7 Web Support portal |
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| Fallback e-mail services |
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| Group Policy Management |
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| Hot Spares (Cost Option) |
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| Internet & e-mail Support |
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| Mainstream hardware supported |
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| Managed Vendor Support |
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| Network Monitoring |
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| On-Site Support Included |
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| Operating System Support |
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| Prioritised Response Times |
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| Proactive Systems Maintenance / Management |
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| Remote server and workstation support access |
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| Security Services Monitoring |
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| Security Update and Patch Management |
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| Systems Maintenance checks. (2xGold, 1xSilver) |
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